FAQs
You must be 18 years or older to legally purchase fireworks from us. We may require proof of age upon delivery.
If no one of legal age (18 or older) is present to receive the delivery and you have not provided specific instructions on where to safely leave the fireworks, the delivery will not be made. You will need to arrange for re-delivery at an additional cost or collect the items yourself.
Yes, you can cancel your order at any time up until the chosen delivery date. However, cancellations on the day of delivery are not allowed, and you will be charged the full cost of the order.
If you believe your fireworks are defective before use, please contact us immediately. If a firework fails to ignite or malfunctions, do not return to it. We will inspect the faulty item and may offer a replacement or refund at our discretion.
Yes, all our fireworks comply with BS 7114 Part 2:1988 and current European safety standards. We also encourage you to follow the fireworks code and the safety instructions provided with each product.
We aim to deliver your order within the dates specified during checkout, but we cannot guarantee a specific delivery date due to factors beyond our control. Please ensure you provide accurate delivery details to avoid delays.
We accept various payment methods, and if your order is declined after payment, we will refund the full amount as per our refund policy.
We take your privacy seriously and protect your data according to GDPR regulations. Your information is used only for account management, processing your orders, and, if you consent, for marketing communications. We do not sell or rent your personal information to third parties.
Yes, you can opt out of receiving marketing emails at any time by using the unsubscribe link provided in our communications. However, we may still send you non-promotional information related to your purchases or account.
Yes, you can provide specific instructions on where to leave your fireworks if you won’t be home. However, please ensure the location is safe and accessible, as we cannot leave the fireworks with anyone under 18 or in an unsafe place.
You can amend your order up until it is processed for delivery. After that point, changes are not possible, so please review your order carefully before finalising.
While we strive to meet your preferred delivery dates, we cannot guarantee specific delivery times due to factors beyond our control. If your delivery is delayed, we will work with you to resolve the issue, but we are not liable for delays caused by unforeseen circumstances.
No, once the fireworks are delivered, they cannot be returned unless they are proven to be faulty. Please ensure you are certain about your purchase before confirming your order.
If you’re entitled to a refund due to faulty goods, we will process your refund within 30 days. Please contact us immediately if you believe you are due a refund.
If you have any queries, complaints, or comments, please contact us via email at enquiries@starburstfireworks.com or call us on 01534 745823. We are committed to resolving any issues promptly.
Yes, please review the safety instructions provided with each product and adhere to the fireworks code. Misuse of fireworks can be dangerous, and Starburst Fireworks is not liable for any damages caused by improper use. We also advise you to ALWAYS consider your neighbours. A simple courtesy knock on the door or a letter drop is a nice thing to do. And you can place notices on the varous FB forums where pets may be an issue.Also if you live within 3 nautical miles of Jersey Airport, please fill out the form on the jerseyairport website or contact atc.info@ports.je for assistance.
