Privacy Policy

The data we collect about you

The information you give us may include; your name, address, email address, IP address, phone number, together with financial information.

All of which is personal data and subject to the GDPR.

Information you provide to us

When you use our website (starburstfireworks.com), we may collect personal information you have given us by completing forms.

We also collect information you provide when opening an account with us, by entering into a contract with us, or by correspondence with us by email, letter, phone or other methods. This includes data provided by you when subscribing to newsletters or other information services, placing an order for products or services, when reporting a problem with our site, or otherwise contacting us.

Information we automatically collect

With regard to your use of our website, we may automatically collect technical information – such as your; internet protocol (IP) address, timezone, browser type/version with plug-in types/versions, device information (operating system and platform).

We may also collect information about your visit such as your Uniform Resource Locators (URL), including the date and time, products viewed/ searched; site response times, downloads, errors, page visit time length, interaction (scrolling, clicks, mouse-overs), exit methods away from pages, route to our site from other websites, with the address of other sites, or from search engine links to our site including search engine address and search term used.

Information we receive from other sources

We may use third-party information, which may be combined with information you have provided to us and/or information collected by us, which may be used for the purposes we have defined above.

How your information is used The information we hold about you is used for account administration, including opening up an account, verifying your identity, undertaking credit related searches, invoicing, managing credit limits and payments. We also use your information to meet our obligations within any contracts between us and to meet your requests for information and/or products and services. We may also notify you of changes to our products or services or make suggestions/recommendations that may interest you.

We may use information that we collect about you to manage our website, as well as for our efficient operations, which includes analysis, research, statistical and survey uses, together with testing and troubleshooting; to improve our website and content for users and their devices; to allow you to interact with our website and take advantage of our online services whenever you may elect to do so; to ensure our site is safe and secure by monitoring activities within the context of continual process improvement, which is a best practice requirement of the GDPR; to monitor advertising and marketing effectiveness for users, and/or to fine-tune advertising by relevance to users; to enable targeted suggestions/recommendations to users about products and services that may be of interest.

How we share and disclose information to third parties

We do not rent or sell your personal Information. We may share and disclose information (including personal information) to third party suppliers and service providers, who we employ to perform tasks on our behalf. These companies include (for example) our suppliers who require customer information for warranty purposes, our website analytics companies (e.g. Google Analytics) and email service
providers.

Contact form

Should you choose to contact us by using the contact form on our website, the email address, name and phone number that you submit will be stored on our website platform.

We consider these platforms to be third party data processors (see section below). Your email address will remain within the platform databases for as long as we continue to use these platforms, or until you specifically request removal from the list.

How long we retain your information for

If you have an account with us or purchase goods/services from our website, we will retain your information for as long we are required by law to retain that information, which is generally ten years. Thereafter the information will be destroyed without further notice.

Marketing Communications

You can opt-out of receiving certain marketing communications from us at any time, by using the unsubscribe link in the emails communications we send. If you are an active customer, we will still send you non-promotional communications with regards to the services we are providing.

Your legal rights Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

Security and confidentiality

All personal data we hold is protected by us in accordance with the Principles (Article 5) of the GDPR. We have in place reasonable and appropriate controls to ensure confidentiality and data privacy.

Third-party policies

Starburst Fireworks Limited is only responsible for its own privacy policy.

Our website may occasionally include links to or from other websites, such as our brand suppliers and other affiliated organisations. Each of these websites is required under the GDPR to provide users with access to their privacy policy.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting this website. Also they may be used to track your return visits to the website. Your continued use of this site is taken as indication of your consent to the use of cookies.